Frequently Asked Questions

• Is there any relation CityId in HotelSearch and CityCode in destination city list?
• Can we get hotels with associated rooms in search response itself?
• What should i do if results are not coming in preferred currency?
• Does the inventory contains duplicate hotels?
• What currency will TBOHolidays use for billing?
• How these values (BaseFare, ExtraGuestCharges, ChildCharges, Discount, OtherCharges, ServiceTax) in HotelRoom affects TotalFare?

Explanation of RoomRates structure ***

• Do we need to add mandatory supplements price to get total rooms price?
• How many room combinations could be there in a MultipleRoom availability response, can these be reduced?
• For a multiroom search, are the rooms in the RoomCombination nodes in the same order as requested in HotelSearch?
• How can i pick cancellation charges from cancellation policy reponse and what will be the currency of these cancellation charges? (Node Format)
• How can i pick cancellation charges from cancellation policy reponse and what will be the currency of these cancellation charges? (Text Format)
• Does HotelNorms in CancellationPolicyResponse required to be shown to agency / customer.
• What should we do when we get AgencyBlocked as 'true'?
• What should we do when we get AgencyBalance as 'InSufficient"'?
• What is 'Vouchered' booking?
• What is 'Confirmed' booking?
• Can AddressInfo contain agency address information or client address information is required?
• Does any charges be applicable to client if booking is cancelled on last cancellation deadline?
• What method should be used to know the refund amount of a cancelled booking?
• What is the timeline of booking cancel if it is not immediately cancelled?
• What amendment TBOHolidays offer, can i amend a one room booking to two room booking?
• What is the timeline of booking amendment, can it be online amended?